PRIVACY POLICY
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, process, store, disclose, and retain your personal information when you interact with us.
Our practices comply with the Protection of Personal Information Act, 2013 (No. 4 of 2013) (“POPIA”) and the principles outlined in Sections 50 and 51 of the Electronic Communications and Transactions Act, 2002 (No. 25 of 2002), which govern the lawful processing of personal information.
This Privacy Policy applies whenever we process personal information, including when you visit our website, contact us telephonically, or engage with us in person. If material updates are made to this policy, we will notify you and request acceptance again.
This policy applies to all individuals and organisations whose personal information we collect, as defined under POPIA. It also applies to all information provided through our website or through other communication channels such as email, telephone, or other digital or physical interactions.
WHAT PERSONAL INFORMATION DO WE COLLECT?
The personal information we collect depends on:
- The communication channel used to interact with us;
- The purpose of the interaction;
- The transaction or service being requested.
We may collect personal information when you:
- browse, visit, or interact with our digital platforms;
- complete forms, create accounts, or subscribe to our services;
- purchase, exchange, or return products;
- contact us with enquiries or complaints;
- voluntarily submit information through online forms or email;
- subscribe to newsletters or marketing communications;
- participate in surveys or feedback requests.
HOW DO WE USE YOUR INFORMATION?
Your information helps us personalise your experience and allows us to provide content, products, and services that may be relevant to your interests.
HOW DO WE PROTECT YOUR INFORMATION?
We do not store credit card information.
Our systems are regularly scanned for malware.
We make use of Let’s Encrypt SSL/TLS encryption to secure data transmission.
USE AND DISCLOSURE OF PERSONAL INFORMATION
We only process and disclose personal information as permitted under POPIA or other applicable legislation, or where consent has been provided.
Your personal information remains confidential. Unless authorised by law or consented to by you, we will not sell, rent, or lease your information to third parties.
We do not use your information for purposes unrelated to those described in this Privacy Policy.
We may access or disclose personal information without consent only under exceptional circumstances, including where it is necessary to:
- comply with legal obligations or court orders;
- respond to lawful requests from authorities;
- protect our legal rights or property;
- protect public safety;
- respond to emergencies involving personal safety;
- act under implied consent where appropriate;
- comply with POPIA and other applicable laws.
DO WE USE ‘COOKIES’?
Cookies are small text files stored on your device. Our website uses cookies to collect general behavioural and internet usage data including IP address, location, metadata, and visit timestamps.
Cookies allow us to recognise returning visitors and analyse how users interact with our website. This helps us improve functionality and enhance user experience.
No personal information is stored within cookies. You may disable cookies at any time through your browser settings.
We use Google Analytics, Google Ads and/or other similar analytical and advertising tools to obtain information collected in order to display, optimise and personalise the user experience on our web and digital properties, as well as to measure website and advertising performance.
THIRD-PARTY DISCLOSURE
We do not sell, trade, or transfer your personally identifiable information to external parties.
THIRD-PARTY LINKS
Our website may occasionally contain links to third-party websites or services. These external sites operate independently and have their own privacy policies. We are not responsible for their content or privacy practices.
Google advertising requirements follow Google’s Advertising Principles which aim to provide users with a safe and positive browsing experience.
COPPA (CHILDREN ONLINE PRIVACY PROTECTION ACT)
We do not knowingly market to children under the age of 13.
FAIR INFORMATION PRACTICES
The Fair Information Practice Principles form the basis of many global privacy regulations.
If a data breach occurs, affected users will be notified via email within 7 business days.
Individuals also retain the right to pursue legal remedies if data processors fail to comply with applicable laws.
We maintain website security through firewall protection, antivirus systems, and secure storage of records where applicable.
If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator.
CONTACTING US
If you have questions regarding this Privacy Policy, you may contact us:
Office: +27 12 010 0518 | info@bespokeorthodontics.co.za